Returns and Refunds.
Change Of Mind
We will only accept products back for a change of mind return with the following conditions being met:
- We have been provided with proof of purchase from our store.
- Prior notice has been given to us first and has taken place within 14 days of dispatch.
- They are returned in the original packaging, sealed, unopened, unused, and the goods and packaging are in perfect as-new condition.
- They are current products. Products that are sold as End Of Life or Clearance will not be returned.
Click & Collect
Can I collect from the store?
240 Camberwell Road
Camberwell 3124
(Right on Camberwell Junction)
(Customer parking available off Burke Rd)
Click & Collect Policy
The person that places the order must present in person to collect the order. You cannot nominate a person to collect on the customer’s behalf. Only the person that placed the order can collect, with a valid current photo driver’s license and current address on the license.
We cannot change Delivery to Click & Collect after order is placed. If delivery is nominated, the order will be sent. Subsequent pickup is not available. The customer needs to receive their confirmation email that their order is in stock and ready for collection.
Can someone else pick up my Click & Collect order from Sight and Sound Galleria?
No, only the person who made the purchase can collect.
Returns
What do I do in case I need to return a product?
If you need to return an item call us prior to sending anything back to us. Goods will not be accepted without prior agreement.
Items can only be returned for a refund or credit in original manufacturer’s packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the manufacturer’s box into a shipping carton. Items must be returned within a period of 7 days. No exchanges will be accepted after 7 days.
If the item is returned in original condition, you will be given a credit or a refund, excluding any shipping and insurance charges.
Sight and Sound Galleria reserves the right to refuse the return if the above guidelines are not met.
Any shipping costs are the responsibility of the buyer.
Sight and Sound Galleria reserves the right to refuse supply of goods and services without prejudice, no correspondence will be entered into. Prices and Specification can change without notice beyond the control of Sight and Sound and it’s staff and Suppliers.
Orders
Please be aware that due to an increase in fraudulent transactions with credit card payments, (fraudsters are obtaining credit card numbers from when they are not the holder of the credit card), if placing an order on our website using a credit card, we may request an actual image of the credit card used and a copy of a utility bill or proof of identity to us. Please make sure the scanned image is clear and legible. We encourage you to blank out the middle numbers and allow us to see the first and last four numbers. We do need to see expiry and your name.
If you are unsure about something or feel uncomfortable please don’t hesitate to contact us via email or phone (03) 98826997
We offer 4 ways to pay for your order: Credit Card, Bank Transfer, Paypal and Telephone Order. It’s important to understand the requirements and instructions before placing your order with any of the following options.
Price Match Request
Sight and Sound Galleria do our upmost to supply products to our valued customers at the very best possible prices. However, should you wish to request a price match please contact us using the form below and note the conditions of sale:
Conditions:
• The item is available and in stock
• The competitor has an Australian store with a physical address
• The customer can provide advertised proof of the price
• The competitor price is current and confirmed by us
• The product is an identical brand, model and colour
• The price is not a below cost price
Price match excludes: open box, ex-display stock, liquidations, factory seconds, refurbished, seconds, sales or seasonal promotion events, auctions, special offers, conditional sale, trade show quotes, online stores and websites not based in Australia. We reserve the right not to price match at our own discretion.
Email us to request a price match.
